📰 2026-05-06 11:30 更新
🔸 Telus Uses AI to Alter Call-Agent Accents / Telus使用人工智能来改变呼叫代理的口音
🔗 Telus Uses AI to Alter Call-Agent Accents
🔥 41 points
原文:
According to reporting by iPhone in Canada and The Globe and Mail, Telus is using AI through its Telus Digital unit to modify call-centre agents’ accents in real time. iPhone in Canada reports the speech-to-speech tool is built by a company called Tomato.ai and is applied to offshore agents’ voices to reduce what Telus reportedly calls “accent-related friction.” Labour groups have criticised the practice as deceptive and have urged mandatory disclosure, The Globe and Mail reports. According t…
译文:
根据iPhone在加拿大和《环球邮报》的报道， Telus正在通过其Telus Digital部门使用人工智能实时修改呼叫中心座席的口音。加拿大的iPhone报告说，语音转语音工具由一家名为Tomato.ai的公司开发，并应用于离岸座席的声音，以减少Telus所谓的“口音相关摩擦”。“劳工组织批评这种做法具有欺骗性，并敦促强制性DISC losure ，环球邮报报道。根据…
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